Frontline Group
Frontline Group
Frontline Group
Benefits of moving your contact center to a cloud
  • Frontline Group
  • Posted by Frontline Group
July 15, 2021
12 min read

Benefits of Moving Your Contact Center to Cloud

By Frontline Group July 15, 2021For many small businesses, a contact center...

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What Does a Call Center Do?
  • Frontline Group
  • Posted by Frontline Group
July 8, 2021
12 min read

What Does a Call Center Do?

By Frontline Group July 8, 2021What comes to mind when you hear...

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How Technology brings better customer support
  • Frontline Group
  • Posted by Frontline Group
July 1, 2021
14 min read

Understanding How Technology Builds Stronger Customer Support

By Frontline Group July 1, 2021By Frontline Group July 1, 2021Customer service...

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Frontline grpup flag
  • Frontline Group
  • Posted by Frontline Group
June 25, 2021
17 min read

Pride Month and Advocating for LGBTQ+ Community in the Workforce

By Frontline Group June 25, 2021By Frontline Group June 25, 2021June is...

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customer ordering food
  • Frontline Group
  • Posted by Frontline Group
June 17, 2021
14 min read

Frontline Call Center Does Its Part to Support Our Food

By Frontline Group June 17, 2021By Frontline Group June 17, 2021As you’re...

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  • Frontline Group
  • Posted by Frontline Group
December 9, 2020
6 min read

Empower Patients with Patient Engagement Solutions

Empower Patients with Patient Engagement Solutions In one study, compared to those...

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  • Frontline Group
  • Posted by Frontline Group
November 23, 2020
6 min read

Who Doesn’t Need Call Center Support This Holiday Season?

Who Doesn’t Need Call Center Support This Holiday Season? Happy Thanksgiving. Happy...

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Online learning student listening to classes while taking notes
  • Frontline Group
  • Posted by Frontline Group
July 17, 2020
9 min read

The Importance of Training and Coaching on Employee Morale

The Importance of Training and Coaching on Employee Morale Overview Employee morale...

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Female supervisor training call center team
  • Frontline Group
  • Posted by Frontline Group
June 30, 2020
8 min read

The Importance of Improving Your Call Center Representatives’ Skills

The Importance of Improving Your Call Center Representatives’ Skills Why are call...

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A girl doing online learning at home
  • Frontline Group
  • Posted by Frontline Group
June 18, 2020
9 min read

Keeping Online Education Up and Running

Keeping Online Education Up and Running: Customer Care and Technical Support When...

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