Here at Frontline Group, we collect the bare minimum of personal data necessary to provide a quote for service.
When you fill out a quote request you provide:
- the name of your organization,
- your first and last name,
- your phone number,
- your email address,
- needed communication channels,
- any additional comments you feel are important about your company, your program or your requirements
We record information about how and when you use the Frontline Group website, including, for example, your IP address, time, date, browser used, and actions you have taken within the site. This information helps us to improve our services both for you and for all of our users.
How We Use Personal Data
We use this personal information to provide a quote for service, not to mine or sell your data.
We use your personal information only to provide services to you and to communicate with you:
- We use your first and last name to communicate with you via phone or email.
- We use your email address and phone number to contact you regarding our services.
Reasons We Share Personal Data
Personal information we gather is for internal use only and we will not authorize the release of this information to anyone outside Frontline Group, except as clearly described below.
Should you breach our Terms of Service, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligations, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Specifically, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.
How to Access & Control Your Personal Data
You can access, receive a report, update, or remove your information at any time by contacting us at firstname.lastname@example.org
Public Information and Third-Party Websites
If you comment on our blog, these comments will be public.
Some of the information we collect from you about Frontline Group is shared publicly:
We use WordPress to allow anyone to comment on our blog posts. Any comments that you post will be publicly visible.
Authorized Third Parties
We use Cognito Forms to provide form building services. They are not permitted to use information we share with them for any other purpose.
Secure hosting of Frontline Group is essential to both us and our customers. That is why we entrust Microsoft, an industry leader in secure cloud hosting, to protect all of our customer data.
All customer data, and the servers that process this data, are securely managed by Microsoft Azure, geo-replicated in real time to multiple datacenters in the US. Microsoft Azure has more security certifications than any other cloud provider. You can learn about these security measures in the Microsoft Azure Trust Center.
Frontline Group provides direct one-on-one support to all our customers, not a public forum free-for-all. We leverage Nice inContact to provide email, chat and phone support for our customers.
Zoho Corporation is an Indian software development company. The focus of Zoho Corporation lies in web-based business tools and information technology, including an office tools suite, Internet of things management platform, and a suite of IT management software. When you submit a request for a quote or otherwise inquire about our services, we enter/share this information with Zoho in order to track and response to your request for services.
You may disable cookies within your browser to block this tracking by Google, understanding that doing so may affect your ability to use the full functionality of the Frontline Group. For certain browsers, you can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading and installing this browser plug-in: http://tools.google.com/dlpage/gaoptout.
Microsoft Application Insights
Frontline Group uses Microsoft Application Insights to monitor and assess the health of the services we provide in real time. App Insights logs tons of useful information, like requests to our servers, connections to third-party dependencies, and any errors that may occur during processing. This data includes information like the IP address, browser version, internal user id and organization id for each request—information typically found in web server logs. We actively monitor and review reports from App Insights to proactively address any issues as they occur. App Insights is a Microsoft Azure product and is governed by the same security measures as our production hosting environment.
Notice of Breach of Security
We will notify you if there was a breach of your personal information.
If a security breach causes an unauthorized intrusion into our system that materially affects you or your organization’s information, then we will notify you as soon as possible and later report the action we took in response.
Safeguarding Your Information
We work hard to keep your information safe and secure.
We take reasonable and appropriate measures to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information. We rely on Microsoft Azure to safeguard the physical and technical security of your information, and we have documented and enforced organizational controls to limit access to, and to protect your information and the information you collect via your forms. You can learn more about our commitment to the security of your personal information.
We Operate in the United States
Our servers and data are securely stored in geo-redundant datacenters in the United States.
Our servers and offices are located in the United States, so your information may be transferred, stored, or processed in the United States. While the data protection, privacy, and other laws of the United States might not be as comprehensive as those in your country, we take many steps to protect your privacy, including offering a data processing addendum. By using Frontline Group, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and to those third parties with whom we share it as described in this policy.
If you have a privacy or data use concern related to Frontline Group, please first email us at email@example.com so we can promptly address the issue.
We comply with the California Consumer Protection Act.
Frontline Group complies with the provisions of the California Consumer Protection Act, which grants specific data privacy rights to California residents.
We comply with the GDPR.
Frontline Group is a United States company and processes Personal Data on servers in the United States of America. “If you are visiting from the European Union or other regions with laws governing data collection and use, please note that by using our Site, making an enquiry, availing yourself of any Service or otherwise providing us with Personal Data you will be exporting Personal Data outside of the EEA to the United States.
Where we are responsible for transferring your Personal Data out of the EEA (and where we are required to do so under Applicable Data Protection Law) we will ensure a similar degree of protection is afforded to it by ensuring at least one of the safeguards specified under applicable European data protection law is implemented, which may include that:
We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission; Where we use certain service providers, we may appoint them on terms which reflect a Model Clause Agreement; or
Where we use providers based in the US, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
Accuracy and Retention of Data
Data gathered using our quote request form is retained for a minimum of 30 days. However, we will retain your information for as long as your information is necessary to provide you with our services. We may also retain and use your information to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
Questions & Concerns
Please email us at firstname.lastname@example.org if you have any questions about the privacy or accuracy of your information!
If you have a question or complaint about this Privacy Statement or our information collection practices, please contact us at email@example.com or write to us at the address listed below. We will investigate the matter and are committed to resolving any privacy concerns that you may have.
PO Box 1047
Eastsound, WA. 98245
Modified on January 2, 2020