Boutique Level Care, Offering Enterprise Level Service beyond customer support.
EXPERTS AT SIMPLICITY.
Make it easier on customers. Skills-based routing connects customers to the right people every time.
Long hold times are inconvenient. Improve agents schedules to ensure customers dont have to waste a minute.
Real Time Analytics
Understand sales and service better with live reports, agent monitoring and detailed customer surveys.
Our Personal Touch.
Frontline assigns one person to your business through the entire on-boarding and implementation process, start to finish. It’s important that no details of your company’s needs go missed, so a designated contact will be there step by step.
Home.the Hotel Room.Mom's House.Paradise.a Coffee Shop.
Allow your agents to work from virtually anywhere.
Solutions à la Carte.
Frontline assigns one person to your business through the entire on-boarding and implementation process, start to finish.
Phone, Laptop, iPad, Tweet? Whatever your customer wants, is what they get with premium omnichannel flexibility, so your agents can speak to your customers, however they please.
Shared Corporate Directory
Give agents access to online tech support, with the shared directory feature, that will show them who’s ready to talk.
Get the right customers and agents connected from the start, with voicemail, AI Digital, Data Driven and Skills- Based Routing options.
Whether its Salesforce, Zendesk, Ternio Switch or more, you can connect any of your favorite business apps. Everything your agent needs, is only one click away.
Support your agents by using the superviser tool to nudge. monitor and help lead them in the right direction to flawless customer care.
Have a high volume of easy-to-answer customer calls? Automated IVR and powerful resource centers, allow customers to do it themselves, without any need for a middle man.
Agent Engagement & Efficiency
Maximize agent productivity with features like screen recordings and speech and text analytics. Leverage accurate forecasting to reduce downtime and costs.
Live Reports at Your Fingertips
In any business, its important that you can make quick, informed decisions. With visual and personalized reports, you’ll be able to monitor and make those needed adjustments for your business to thrive .
Give agents the CRM tools to succeed. With quick access to solutions, agents can provide a personalized experience thats right for each customer.