BIG CONTACT SOLUTIONS FOR LOWER VOLUMES

Frontline Services understands the full range of the contact center industry. This is why we fully embrace the truth of: “If you can dream it, we can bring it.” If you are a small seat contact center looking for the capability to act big, or a big contact center looking for an implementation partner, or integrations with inContact, we can deliver. With over 10 years experience, we deliver proven and working solutions that offer the best options for you today with an eye for tomorrow.

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PROVIDING EXCELLENCE IN OUTSOURCED CUSTOMER SUPPORT

Frontline Call Center has been providing high touch customer care on behalf of our clients since 2005! Our goal is to provide enhanced services in a proactive, and responsive manner, acting as a partner in our client’s business. Frontline Call Center anticipates trends and delivers new ways of growing client’s customer satisfaction and retention rates, thus profit, through timely, insightful, and proven solutions.

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WORK ANYWHERE. WORK ANYTIME.

Ternio is a software company building products to enhance how people connect. The Ternio Switch is our mobile agent console. This mobile app ties call center agents and employees working in the field to their companies call center platform. No longer does answering a call need to be restricted to an office building. Our other product is Ternio’s Customer Console - our Work anywhere. Work anytime application. The Customer Console is a website plug-in which allows consultants, service professionals and freelancers to work on-demand simply by plugging our Console into their website. The Console allows their customers to instantly pay and connect with them at the click of a button - our real-time, on-demand solution.

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