Boutique Level Care, Offering Enterprise Level Service beyond
customer support.
Intelligent Routing
Make it easier on customers. Skills-based routing connects customers to the right people every time.
Agent Optimization
Long hold times are inconvenient. Improve agents schedules to ensure customers don't have to waste a minute.
Real Time Analytics
Understand sales and service better with live reports, agent monitoring and detailed customer surveys.
Frontline assigns one person to your business through the entire on-boarding and implementation process, start to finish. It’s important that no details of your company’s needs go missed, so a designated contact will be there step by step.
Allow your agents to work from virtually anywhere.
Frontline assigns one person to your business through the entire on-boarding and implementation process, start to finish.
Agent Engagement & Efficiency
Maximize agent productivity with features like screen recordings and speech and text analytics. Leverage accurate forecasting to reduce downtime and costs.
Live Reports at Your Fingertips
In any business, its important that you can make quick, informed decisions. With visual and personalized reports, you’ll be able to monitor and make those needed adjustments for your business to thrive.
CRM Integrations
Give agents the CRM tools to succeed. With quick access to solutions, agents can provide a personalized experience that’s right for each customer.
Boutique Level Care, Offering Enterprise Level Service beyond customer support.
Intelligent Routing
Make it easier on customers. Skills-based routing connects customers to the right people every time.
Agent Optimization
Long hold times are inconvenient. Improve agents schedules to ensure customers don't have to waste a minute.
Real Time Analytics
Understand sales and service better with live reports, agent monitoring and detailed customer surveys.
Frontline assigns one person to your business through the entire on-boarding and implementation process, start to finish. It’s important that no details of your company’s needs go missed, so a designated contact will be there step by step.
Allow your agents to work from virtually anywhere.
Frontline assigns one person to your business through the entire on-boarding and implementation process, start to finish.
Agent Engagement & Efficiency
Maximize agent productivity with features like screen recordings and speech and text analytics. Leverage accurate forecasting to reduce downtime and costs.
Live Reports at Your Fingertips
In any business, its important that you can make quick, informed decisions. With visual and personalized reports, you’ll be able to monitor and make those needed adjustments for your business to thrive.
CRM Integrations
Give agents the CRM tools to succeed. With quick access to solutions, agents can provide a personalized experience that’s right for each customer.