Outsourced Call Center Agents

Your patients deserve the highest level of care, inside and outside of the doctors office. Frontline offers this through aid in appointment services and health plan & insurance support, including HIPAA compliant agents trained to know the medical devices and smart technology needed.  We give special attention to the demographics of patients the technology supports.

With retail products shifting to being primarily sold online, it’s important to have the best customer service support to keep your customers happy, before, after and during their purchases. Our agents are experts at soothing and answering any concerns of customers, while offering your company support on orders, web chat and social media and much more.

With Food and Beverage support, ensure that your customers have the necessary information needed about your products, at any point in time.

Achieve enhanced customer service with marketing support that gathers timely data and expectations of your customers efficiently so your company can thrive.

With key features like front desk support, event registration and rental and property management our agents are sure to move your customer experience support to the next level.

Hardware & Software is an integral part of every industry, and nowadays they’re often supported together through on premise hardware and cloud based access. Our agents evaluate the best way to support your use, so that we can be customizable to your needs.  Need integration help? Our development team is able to integrate and support your proprietary software fluidly.

Especially now, with education being balanced between home and school, it’s important to have the right Call Center support to prevent issues within the virtual classroom. Frontline offers administration support, focusing on risk assessment, ethics and compliance. This support includes proctoring services for certifications or end of course testing. We also provide Student/faculty support for classroom technology, password resets and point of escalation services for network outages.

Telecom providers and electric cooperatives that provide Fiber internet services, VOIP and IPTV services generally share similar support needs.  Our tech agents are trained with  the industry standards, systems, and call patterns or trends inherent to Telecom & ISP.  Frontline offers customization to your offerings and unique hardware or software, and agents are trained to your brands industry differentiators. Your end users can be assisted with troubleshooting of everything from emails, access support, to internet speed and connectivity issues.