Outsourced support to fit any company need.

Healthcare & Medical

Retail Product Support

Food & Beverage

Marketing Support

Services Industries

Hardware & Software

Online Education

Telecom & ISP
Healthcare & Medical Support
Your patients deserve the highest level of care, inside and outside of the doctors office. Frontline offers this through aid in appointment services and health plan & insurance support, including HIPAA compliant agents trained to know the medical devices and smart technology needed. We give special attention to the demographics of patients the technology supports.
Key Features
- Health plan and insurance support
- Appointment services
- Medical faculty front desk
- Online directory or multi-facility triage
- Medical smart device and app support
Retail Product Support
With retail products shifting to being primarily sold online, it’s important to have the best customer service support to keep your customers happy, before, after and during their purchases. Our agents are experts at soothing and answering any concerns of customers, while offering your company support on orders, web chat and social media and much more.
Key Features
- Expert product representation
- Order support
- Customer support
- Web chat and social media support
- Light Fulfillment
Food & Beverage
With Food and Beverage support, ensure that your customers have the necessary information needed about your products, at any point in time.
Key Features
- Ingredients representation
- Customer support
- Coupon fulfillment
- Recall Support
Marketing Support
Achieve enhanced customer service with marketing support that gathers timely data and expectations of your customers efficiently so your company can thrive.
Key Features
- Lead data verification
- Satisfaction surveys
- Direct Response
Services Industries
With key features like front desk support, event registration and rental and property management our agents are sure to move your customer experience support to the next level.
Key Features
- Event registration
- Hospitality
- Rental & Property management
- Alert monitoring
- Front desk
Hardware & Software
Hardware & Software is an integral part of every industry, and nowadays they’re often supported together through on premise hardware and cloud based access. Our agents evaluate the best way to support your use, so that we can be customizable to your needs. Need integration help? Our development team is able to integrate and support your proprietary software fluidly.
Key Features
- Tiered technical support
- Help desk
- Applications & 3rd party integrations
- Systems monitoring
- Remote check websites for monitoring
Online Education
Especially now, with education being balanced between home and school, it’s important to have the right Call Center support to prevent issues within the virtual classroom. Frontline offers administration support, focusing on risk assessment, ethics and compliance. This support includes proctoring services for certifications or end of course testing. We also provide Student/faculty support for classroom technology, password resets and point of escalation services for network outages.
Key Features
- Classroom technology support
- Password resets
- Course & registration support
- Network outages for students & faculty
Telecom & ISP
Telecom providers and electric cooperatives that provide Fiber internet services, VOIP and IPTV services generally share similar support needs. Our tech agents are trained with the industry standards, systems, and call patterns or trends inherent to Telecom & ISP. Frontline offers customization to your offerings and unique hardware or software, and agents are trained to your brands industry differentiators. Your end users can be assisted with troubleshooting of everything from emails, access support, to internet speed and connectivity issues.
Key Features
- Tiered technical support
- Fiber Internet, VOIP, IPTV services
- Help Desk
What kind of agent do you need?
Dedicated Agents
- Dedicated Agents who sit on your instance of NICE CXone.
- Dedicated Agents who sit on Frontline’s instance of NICE CXone.
- Dedicated and Blended Agents who sit on Frontline’s instance of NICE CXone.
Blended Agents
- Blended Agents support overflow/after hours on Frontline’s instance of NICE CXone.
- Dedicated and Blended Agents who sit on Frontline’s instance of NICE CXone.
GEOGRAPHIC REDUNDANCY
In the event that your office is compromised, you can seamlessly route your contacts to our agents.
SERVICE DISRUPTION
Things come up that take your team away from their desk. Contacts can be routed to our agents, so
your customers avoid an out of office notification.
OUTBOUND SURVEYS
Frontline offers automated custom surveys post contact. Or we have the customer
service rep reach out asking questions that require further clarification.
ADVERTISING RESPONSE SUPPORT
When you have contracted with us for overflow support, unanticipated volume spikes can be handled
quickly and efficiently, maintaining the same level of touch as the regular support.
The Work-from-Home Way
SCALING ON-DEMAND
Over 95% of our employees work remote. This combined with our cloud-based services model enables incredible flexibility for our clients. These adaptable, cost effective growth solutions will support and grow your business beyond your expectations.
GEOGRAPHIC REDUNDANCY
Frontline provides you with Geographical redundancy that is hard to match. To know that your customer care or tech support is on and available no matter what is reassurance that your customers need.
Outsourced support to fit any company need.

Healthcare & Medical

Food & Beverage

Retail Product Support

Marketing Support

Services Industries

Hardware & Software

Online Education

Telecom & ISP
Healthcare & Medical Support
Your patients deserve the highest level of care, inside and outside of the doctors office. Frontline offers this through aid in appointment services and health plan & insurance support, including HIPAA compliant agents trained to know the medical devices and smart technology needed. We give special attention to the demographics of patients the technology supports.
Key Features
- Health plan and insurance support
- Appointment services
- Medical faculty front desk
- Online directory or multi-facility triage
- Medical smart device and app support
Retail Product Support
With retail products shifting to being primarily sold online, it’s important to have the best customer service support to keep your customers happy, before, after and during their purchases. Our agents are experts at soothing and answering any concerns of customers, while offering your company support on orders, web chat and social media and much more.
Key Features
- Expert product representation
- Order support
- Customer support
- Web chat and social media support
- Light Fulfillment
Food & Beverage
With Food and Beverage support, ensure that your customers have the necessary information needed about your products, at any point in time.
Key Features
- Ingredients representation
- Customer support
- Coupon fulfillment
- Recall Support
Marketing Support
Achieve enhanced customer service with marketing support that gathers timely data and expectations of your customers efficiently so your company can thrive.
Key Features
- Lead data verification
- Satisfaction surveys
- Direct Response
Services Industries
With key features like front desk support, event registration and rental and property management our agents are sure to move your customer experience support to the next level.
Key Features
- Event registration
- Hospitality
- Rental & Property management
- Alert monitoring
- Front desk
Hardware & Software
Hardware & Software is an integral part of every industry, and nowadays they’re often supported together through on premise hardware and cloud based access. Our agents evaluate the best way to support your use, so that we can be customizable to your needs. Need integration help? Our development team is able to integrate and support your proprietary software fluidly.
Key Features
- Lead data verification
- Satisfaction surveys
- Direct Response
Online Education
Especially now, with education being balanced between home and school, it’s important to have the right Call Center support to prevent issues within the virtual classroom. Frontline offers administration support, focusing on risk assessment, ethics and compliance. This support includes proctoring services for certifications or end of course testing. We also provide Student/faculty support for classroom technology, password resets and point of escalation services for network outages.
Key Features
- Classroom technology support
- Password resets
- Course & registration support
- Network outages for students & faculty
Telecom & ISP
Telecom providers and electric cooperatives that provide Fiber internet services, VOIP and IPTV services generally share similar support needs. Our tech agents are trained with the industry standards, systems, and call patterns or trends inherent to Telecom & ISP. Frontline offers customization to your offerings and unique hardware or software, and agents are trained to your brands industry differentiators. Your end users can be assisted with troubleshooting of everything from emails, access support, to internet speed and connectivity issues.
Key Features
- Tiered technical support
- Fiber Internet, VOIP, IPTV services
- Help Desk
What kind of agent do you need?

Dedicated Agents
- Dedicated Agents who sit on your instance of NICE inContact.
- Dedicated Agents who sit on Frontline’s instance of NICE inContact.
- Dedicated and Blended Agents who sit on Frontline’s instance of NICE inContact.

Blended Agents
- Blended Agents support overflow/after hours on Frontline’s instance of NICE inContact.
- Dedicated and Blended Agents who sit on Frontline’s instance of NICE inContact.
GEOGRAPHIC REDUNDANCY
In the event that your office is compromised, you can seamlessly route your contacts to our agents.
SERVICE DISRUPTION
Things come up that take your team away from their desk. Contacts can be routed to our agents, so your customers avoid an out of office notification.
OUTBOUND SURVEYS
Frontline offers automated custom surveys post contact. Or we have the customer service rep reach out asking questions that require further clarification.
ADVERTISING RESPONSE SUPPORT
When you have contracted with us for overflow support, unanticipated volume spikes can be handled quickly and efficiently, maintaining the same level of touch as the regular support.
The Work-from-Home Way
SCALING ON-DEMAND
Over 95% of our employees work remote. This combined with our cloud-based services model enables incredible flexibility for our clients. These adaptable, cost effective growth solutions will support and grow your business beyond your expectations.
GEOGRAPHIC REDUNDANCY
Frontline provides you with Geographical redundancy that is hard to match. To know that your customer care or tech support is on and available no matter what is reassurance that your customers need.