Outsourced Call
Center Agents

Customized solutions for your business and culture.

Outsourced support to fit any company need.

We provide clients with the processes, agents, and technologies that construct a 5-star customer support service.

Healthcare & Medical
Healthcare & Medical

Retail Product Support
Retail Product Support

Food & Beverage
Food & Beverage

Marketing Support
Marketing Support

Services Industries
Services Industries

Hardware & Software
Hardware & Software

Online Education
Online Education

Telecom & ISP
Telecom & ISP

Healthcare & Medical Support

Give your patients care beyond the visit.

Your patients deserve the highest level of care, inside and outside of the doctors office. Frontline offers this through aid in appointment services and health plan & insurance support, including HIPAA compliant agents trained to know the medical devices and smart technology needed.  We give special attention to the demographics of patients the technology supports.

Key Features

  • Health plan and insurance support
  • Appointment services
  • Medical faculty front desk
  • Online directory or multi-facility triage
  • Medical smart device and app support

Retail Product Support

Online shopping is tricky enough. We're here to help

With retail products shifting to being primarily sold online, it’s important to have the best customer service support to keep your customers happy, before, after and during their purchases. Our agents are experts at soothing and answering any concerns of customers, while offering your company support on orders, web chat and social media and much more.

Key Features

  • Expert product representation
  • Order support
  • Customer support
  • Web chat and social media support
  • Light Fulfillment

Food & Beverage

With Food and Beverage support, ensure that your customers have the necessary information needed about your products, at any point in time.

Key Features

  • Ingredients representation
  • Customer support
  • Coupon fulfillment
  • Recall Support

Marketing Support

Achieve enhanced customer service with marketing support that gathers timely data and expectations of your customers efficiently so your company can thrive.

Key Features

  • Lead data verification
  • Satisfaction surveys
  • Direct Response

Services Industries

With key features like front desk support, event registration and rental and property management our agents are sure to move your customer experience support to the next level.

Key Features

  • Event registration
  • Hospitality
  • Rental & Property management
  • Alert monitoring
  • Front desk

Hardware & Software

Hardware & Software is an integral part of every industry, and nowadays they’re often supported together through on premise hardware and cloud based access. Our agents evaluate the best way to support your use, so that we can be customizable to your needs.  Need integration help? Our development team is able to integrate and support your proprietary software fluidly.

Key Features

  • Lead data verification
  • Satisfaction surveys
  • Direct Response

Online Education

Especially now, with education being balanced between home and school, it’s important to have the right Call Center support to prevent issues within the virtual classroom. Frontline offers administration support, focusing on risk assessment, ethics and compliance. This support includes proctoring services for certifications or end of course testing. We also provide Student/faculty support for classroom technology, password resets and point of escalation services for network outages.

Key Features

  • Classroom technology support
  • Password resets
  • Course & registration support
  • Network outages for students & faculty

Telecom & ISP

Telecom providers and electric cooperatives that provide Fiber internet services, VOIP and IPTV services generally share similar support needs.  Our tech agents are trained with  the industry standards, systems, and call patterns or trends inherent to Telecom & ISP.  Frontline offers customization to your offerings and unique hardware or software, and agents are trained to your brands industry differentiators. Your end users can be assisted with troubleshooting of everything from emails, access support, to internet speed and connectivity issues.

Key Features

  • Tiered technical support
  • Fiber Internet, VOIP, IPTV services
  • Help Desk

What kind of agent do you need?

Dedicated Agents

Dedicated Agents

  • Dedicated Agents who sit on your instance of NICE CXone.
  • Dedicated Agents who sit on Frontline’s instance of NICE CXone.
  • Dedicated and Blended Agents who sit on Frontline’s instance of NICE CXone.
Blended Agents

Blended Agents

  • Blended Agents support overflow/after hours on Frontline’s instance of NICE CXone.
  • Dedicated and Blended Agents who sit on Frontline’s instance of NICE CXone.

The Work-from-Home Way

SCALING ON-DEMAND

Over 95% of our employees work remote. This combined with our cloud-based services model enables incredible flexibility for our clients. These adaptable, cost effective growth solutions will support and grow your business beyond your expectations.

GEOGRAPHIC REDUNDANCY

Frontline provides you with Geographical redundancy that is hard to match. To know that your customer care or tech support is on and available no matter what is reassurance that your customers need.

Outsourced Call Center Agents

Customized solutions for your business and culture.

Outsourced support to fit any company need.

We provide clients with the processes, agents, and technologies that construct a 5-star customer support service.

Healthcare & Medical
Healthcare & Medical

Food & Beverage
Food & Beverage

Retail Product Support
Retail Product Support

Marketing Support
Marketing Support

Services Industries
Services Industries

Hardware & Software
Hardware & Software

Online Education
Online Education

Telecom & ISP
Telecom & ISP

Healthcare & Medical Support

Give your patients care beyond the visit.

Your patients deserve the highest level of care, inside and outside of the doctors office. Frontline offers this through aid in appointment services and health plan & insurance support, including HIPAA compliant agents trained to know the medical devices and smart technology needed.  We give special attention to the demographics of patients the technology supports.

Key Features

  • Health plan and insurance support
  • Appointment services
  • Medical faculty front desk
  • Online directory or multi-facility triage
  • Medical smart device and app support

Retail Product Support

Online shopping is tricky enough. We're here to help

With retail products shifting to being primarily sold online, it’s important to have the best customer service support to keep your customers happy, before, after and during their purchases. Our agents are experts at soothing and answering any concerns of customers, while offering your company support on orders, web chat and social media and much more.

Key Features

  • Expert product representation
  • Order support
  • Customer support
  • Web chat and social media support
  • Light Fulfillment

Food & Beverage

With Food and Beverage support, ensure that your customers have the necessary information needed about your products, at any point in time.

Key Features

  • Ingredients representation
  • Customer support
  • Coupon fulfillment
  • Recall Support

Marketing Support

Achieve enhanced customer service with marketing support that gathers timely data and expectations of your customers efficiently so your company can thrive.

Key Features

  • Lead data verification
  • Satisfaction surveys
  • Direct Response

Services Industries

With key features like front desk support, event registration and rental and property management our agents are sure to move your customer experience support to the next level.

Key Features

  • Event registration
  • Hospitality
  • Rental & Property management
  • Alert monitoring
  • Front desk

Hardware & Software

Hardware & Software is an integral part of every industry, and nowadays they’re often supported together through on premise hardware and cloud based access. Our agents evaluate the best way to support your use, so that we can be customizable to your needs.  Need integration help? Our development team is able to integrate and support your proprietary software fluidly.

Key Features

  • Lead data verification
  • Satisfaction surveys
  • Direct Response

Online Education

Especially now, with education being balanced between home and school, it’s important to have the right Call Center support to prevent issues within the virtual classroom. Frontline offers administration support, focusing on risk assessment, ethics and compliance. This support includes proctoring services for certifications or end of course testing. We also provide Student/faculty support for classroom technology, password resets and point of escalation services for network outages.

Key Features

  • Classroom technology support
  • Password resets
  • Course & registration support
  • Network outages for students & faculty

Telecom & ISP

Telecom providers and electric cooperatives that provide Fiber internet services, VOIP and IPTV services generally share similar support needs.  Our tech agents are trained with  the industry standards, systems, and call patterns or trends inherent to Telecom & ISP.  Frontline offers customization to your offerings and unique hardware or software, and agents are trained to your brands industry differentiators. Your end users can be assisted with troubleshooting of everything from emails, access support, to internet speed and connectivity issues.

Key Features

  • Tiered technical support
  • Fiber Internet, VOIP, IPTV services
  • Help Desk

What kind of agent do you need?

Dedicated Agents

Dedicated Agents

  • Dedicated Agents who sit on your instance of NICE inContact.
  • Dedicated Agents who sit on Frontline’s instance of NICE inContact.
  • Dedicated and Blended Agents who sit on Frontline’s instance of NICE inContact.
Blended Agents

Blended Agents

  • Blended Agents support overflow/after hours on Frontline’s instance of NICE inContact.
  • Dedicated and Blended Agents who sit on Frontline’s instance of NICE inContact.

The Work-from-Home Way

SCALING ON-DEMAND

Over 95% of our employees work remote. This combined with our cloud-based services model enables incredible flexibility for our clients. These adaptable, cost effective growth solutions will support and grow your business beyond your expectations.

GEOGRAPHIC REDUNDANCY

Frontline provides you with Geographical redundancy that is hard to match. To know that your customer care or tech support is on and available no matter what is reassurance that your customers need.