Customer Care Packages Pricing

Customer Care Packages

Managing your NICE inContact platform can be intimidating.
But with the correct solution, it can function virtually anywhere!

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Explore our flexible options to best suit your needs

Plus

For your internal team's backup support and advice in managing your platform

$550

per month

Includes

Multichannel Platform
Support
Guaranteed
Response/Resolution
4/hrs a month w/ a
Dedicated Account Manager

Select Package

Premier

For the team looking for
dedicated guidance and
advocacy

$1050

per month

Includes

Multichannel Platform
Support
Higher Priority Response/Resolution
8/hrs a month w/ a
Dedicated Account Manager

Select Package

Enterprise

For the team of 100+ agents and ensuring your platform achieves business objectives

$4500

per month

Includes

Multichannel Platform
Support
Highest Priority Response/Resolution
25/hrs a month w/ a
Dedicated Account Manager

Select Package

Features

Plus

Premier

Enterprise

Multichannel Platform
Support

Guaranteed
Response/Resolution

Higher Priority

Highest Priority

24/7 availability for any case response

Professional
Services

2/hrs per month

4/hrs per month

15/hrs per month

8AM-4PM Resolution
Business Hours

Dedicated Account
Manager

4/hrs per month

8/hrs per month

25/hrs per month

Account Management
Engagement

Professional Services
On-Demand

Lower Hourly Rate

Lowest Hourly Rate

Business Review

Yearly

Bi-Annually

Quarterly