Customer Care Packages

Managing your NICE CXone platform can be intimidating.
But with the correct solution, it can function virtually anywhere!

Get started

Explore our flexible options to best suit your needs

Plus

For your internal team's backup support and advice in managing your platform

$550


per month

Includes

  • Multichannel Platform
    Support
  • Guaranteed
    Response/Resolution
  • 4/hrs a month w/ a
    Dedicated Account Manager
Most Popular

Premier

For the team looking for
dedicated guidance and
advocacy

$1050


per month

Includes

  • Multichannel Platform
    Support
  • Higher Priority Response/Resolution
  • 8/hrs a month w/ a
    Dedicated Account Manager

Enterprise

For the team of 100+ agents and ensuring your platform achieves business objectives

$4500


per month

Includes

  • Multichannel Platform
    Support
  • Highest Priority Response/Resolution
  • 25/hrs a month w/ a
    Dedicated Account Manager

Features

Plus

Premier

Enterprise

Multichannel Platform
Support

Guaranteed
Response/Resolution

Higher Priority

Highest Priority

24/7 availability for any case response

Professional
Services

2/hrs per month

4/hrs per month

15/hrs per month

8AM-4PM Resolution
Business Hours

Dedicated Account
Manager

4/hrs per month

8/hrs per month

25/hrs per month

Account Management
Engagement

Professional Services
On-Demand

Lower Hourly Rate

Lowest Hourly Rate

Business Review

Yearly

Bi-Annually

Quarterly

Customer Care Packages

Managing your NICE inContact platform can be intimidating. But with the correct solution, it can function virtually anywhere!

Plus

For your internal team's backup support and advice in managing your platform

$550


per month

Includes

  • Multichannel Platform
    Support
  • Guaranteed
    Response/Resolution
  • 4/hrs a month w/ a
    Dedicated Account Manager
Most Popular

Premier

For the team looking for
dedicated guidance and
advocacy

$1050


per month

Includes

  • Multichannel Platform
    Support
  • Higher Priority Response/Resolution
  • 8/hrs a month w/ a
    Dedicated Account Manager

Enterprise

For the team of 100+ agents and ensuring your platform achieves business objectives

$4500


per month

Includes

  • Multichannel Platform
    Support
  • Highest Priority Response/Resolution
  • 12/hrs a month w/ a
    Dedicated Account Manager