Customer Care Packages
Managing your NICE inContact platform can be intimidating.
But with the correct solution, it can function virtually anywhere!
Get started
Explore our flexible options to best suit your needs
Plus
For your internal team's backup support and advice in managing your platform
$550
Includes
-
Multichannel Platform
Support -
Guaranteed
Response/Resolution -
4/hrs a month w/ a
Dedicated Account Manager
Premier
For the team looking for
dedicated guidance and
advocacy
$1050
Includes
-
Multichannel Platform
Support - Higher Priority Response/Resolution
-
8/hrs a month w/ a
Dedicated Account Manager
Enterprise
For the team of 100+ agents and ensuring your platform achieves business objectives
$4500
Includes
-
Multichannel Platform
Support - Highest Priority Response/Resolution
-
25/hrs a month w/ a
Dedicated Account Manager
Features
Plus
Premier
Enterprise
Multichannel Platform
Support
Guaranteed
Response/Resolution
Higher Priority
Highest Priority
24/7 availability for any case response
Professional
Services
2/hrs per month
4/hrs per month
15/hrs per month
8AM-4PM Resolution
Business Hours
Dedicated Account
Manager
4/hrs per month
8/hrs per month
25/hrs per month
Account Management
Engagement
Professional Services
On-Demand
Lower Hourly Rate
Lowest Hourly Rate
Business Review
Yearly
Bi-Annually
Quarterly
Customer Care Packages
Managing your NICE inContact platform can be intimidating. But with the correct solution, it can function virtually anywhere!
Plus
For your internal team's backup support and advice in managing your platform
$550
Includes
-
Multichannel Platform
Support -
Guaranteed
Response/Resolution -
4/hrs a month w/ a
Dedicated Account Manager
Premier
For the team looking for
dedicated guidance and
advocacy
$1050
Includes
-
Multichannel Platform
Support - Higher Priority Response/Resolution
-
8/hrs a month w/ a
Dedicated Account Manager
Enterprise
For the team of 100+ agents and ensuring your platform achieves business objectives
$4500
Includes
-
Multichannel Platform
Support - Highest Priority Response/Resolution
-
12/hrs a month w/ a
Dedicated Account Manager