managed services

Customer Care Packages

Managing your contact center platform can be intimidating. But with the correct solution, it can function virtually anywhere!

Silver

For your internal team's backup support and advice in managing your platform

Includes
  • Multichannel Platform Support
  • Guaranteed Response/Resolution
  • 4 hours per month with a Designated Account Manager
Most Popular

Gold

For the team looking for dedicated guidance and advocacy

Includes
  • Multichannel Platform Support
  • Higher Priority Response/Resolution
  • 8 hours per month with a Designated Account Manager
Platinum

For the team of 100+ agents and ensuring your platform achieves business objectives

Includes
  • Multichannel Platform Support
  • Highest Priority Response/Resolution
  • 25 hours per month with a Designated Account Manager

Features

Silver

Gold

Platinum

Designated Account
Manager

4 hours per month

8 hours per month

25 hours per month

Account Management
Engagement

Professional Services
On-Demand

Lower Hourly Rate

Lowest Hourly Rate

Business Review

Yearly

Bi-Annually

Quarterly

24/7 availability for any case response

8AM-4PM Resolution
Business Hours

custom package

Looking for a custom package?

Tailored to your business, our solutions offer custom integrations and scalable planning. Let’s discuss optimizing your contact center for lasting improvement.

Custom Package CTA Graphic
frontline group account manager img
custom package

Add Additional Account Manager Support Hours

Need more hours with your Designated Account Manager each month? Let’s build a custom package together to ensure your contact center is receiving everything it needs.

Outreach Calendar Integration
frondline group integration v2
custom package

Integrate your contact center with other systems

Enhance your contact center capabilities with our tailored integration option. Collaborate with us to seamlessly connect with systems like Salesforce, Pindrop, and Omilia, ensuring your team has the tools it needs for unparalleled customer experiences.

Outreach Calendar Integration
frondline group integration v2
Scalability
custom package

Seasonal scalability and expert planning

Unlock scalability with our customizable options. Collaborate with our experts to preplan for seasonal volume changes, determine the ideal number of ports/licenses, and seamlessly adapt your IVR for holidays, ensuring your contact center is always aligned with your evolving business needs.

Outreach Calendar Integration