Customer Care Packages Pricing

Customer Care Packages

Managing your NICE CXone platform can be intimidating.
But with the correct solution, it can function virtually anywhere!

Get started

Explore our flexible options to best suit your needs

Plus

For your internal team's backup support and advice in managing your platform

$650

per month

Includes

Multichannel Platform
Support
Guaranteed
Response/Resolution
4/hrs a month w/ a
Dedicated Account Manager

Select Package

Premier

For the team looking fordedicated guidance andadvocacy

$1250

per month

Includes

Multichannel Platform
Support
Higher Priority Response/Resolution
8/hrs a month w/ a
Dedicated Account Manager

Select Package

Enterprise

For the team of 100+ agents and ensuring your platform achieves business objectives

$4800

per month

Includes

Multichannel Platform
Support
Highest Priority Response/Resolution
25/hrs a month w/ a
Dedicated Account Manager

Select Package

Features

Plus

Premier

Enterprise

Multichannel Platform
Support

Guaranteed
Response/Resolution

Higher Priority

Highest Priority

24/7 availability for any case response

Professional
Services

2/hrs per month

4/hrs per month

15/hrs per month

8AM-4PM Resolution
Business Hours

Dedicated Account
Manager

4/hrs per month

8/hrs per month

25/hrs per month

Account Management
Engagement

Professional Services
On-Demand

Lower Hourly Rate

Lowest Hourly Rate

Business Review

Yearly

Bi-Annually

Quarterly