Customer Care Packages

Managing your NICE CXone platform can be intimidating.
But with the correct solution, it can function virtually anywhere!

Get started

Explore our flexible options to best suit your needs
Plus

For your internal team's backup support and advice in managing your platform

Includes
  • Multichannel Platform
    Support
  • Guaranteed
    Response/Resolution
  • 4/hrs a month w/ a
    Designated Account Manager
Most Popular

Premier

For the team looking for dedicated guidance and advocacy

Includes
  • Multichannel Platform
    Support
  • Higher Priority Response/Resolution
  • 8/hrs a month w/ a
    Designated Account Manager
Enterprise

For the team of 100+ agents and ensuring your platform achieves business objectives

Includes
  • Multichannel Platform
    Support
  • Highest Priority Response/Resolution
  • 25/hrs a month w/ a
    Designated Account Manager

Features

Plus
Premier
Enterprise

Multichannel Platform
Support

Guaranteed
Response/Resolution

Higher Priority

Highest Priority

24/7 availability for any case response

Professional
Services

2/hrs per month

4/hrs per month

15/hrs per month

8AM-4PM Resolution
Business Hours

Designated Account
Manager

4/hrs per month

8/hrs per month

25/hrs per month

Account Management
Engagement

Professional Services
On-Demand

Lower Hourly Rate

Lowest Hourly Rate

Business Review

Yearly

Bi-Annually

Quarterly

Customer Care Packages

Managing your NICE inContact platform can be intimidating. But with the correct solution, it can function virtually anywhere!
Plus

For your internal team's backup support and advice in managing your platform

Includes
  • Multichannel Platform
    Support
  • Guaranteed
    Response/Resolution
  • 4/hrs a month w/ a
    Designated Account Manager
Get Started
Most Popular

Premier

For the team looking fordedicated guidance andadvocacy

Includes
  • Multichannel Platform
    Support
  • Higher Priority Response/Resolution
  • 8/hrs a month w/ a
    Designated Account Manager
Get Started
Enterprise

For the team of 100+ agents and ensuring your platform achieves business objectives

Includes
  • Multichannel Platform
    Support
  • Highest Priority Response/Resolution
  • 12/hrs a month w/ a
    Designated Account Manager
Get Started