Customer Care Packages
Managing your contact center platform can be intimidating. But with the correct solution, it can function virtually anywhere!
Silver
For your internal team's backup support and advice in managing your platform
- Multichannel Platform Support
- Guaranteed Response/Resolution
- 4 hours per month with a Designated Account Manager
Most Popular
Gold
For the team looking for dedicated guidance and advocacy
- Multichannel Platform Support
- High Priority Response/Resolution
- 8 hours per month with a Designated Account Manager
New
Rose Gold
For the team looking for dedicated guidance and project assistance to grow your business’s call center.
- Multichannel Platform Support
- Higher Priority Response/Resolution
- 16 hours per month with a Designated Account Manager
Platinum
For the team of 100+ agents and ensuring your platform achieves business objectives
- Multichannel Platform Support
- Highest Priority Response/Resolution
- 25 hours per month with a Designated Account Manager
Features
Silver
Gold
Rose Gold
Platinum
Designated Account
Manager
4 hours per month
8 hours per month
16 hours per month
25 hours per month
Account Management
Engagement
Professional Services
On-Demand
Low Hourly Rate
Lower Hourly Rate
Lowest Hourly Rate
Business Review
Yearly
Bi-Annually
Quarterly
Quarterly
24/7 availability for any case response
8AM-4PM PT Resolution
Business Hours
Looking for a custom package?
Tailored to your business, our solutions offer custom integrations and scalable planning. Let’s discuss optimizing your contact center for lasting improvement.
Add Additional Account Manager Support Hours
Need more hours with your Designated Account Manager each month? Let’s build a custom package together to ensure your contact center is receiving everything it needs.
Integrate your contact center with other systems
Enhance your contact center capabilities with our tailored integration option. Collaborate with us to seamlessly connect with systems like Salesforce, Pindrop, and Omilia, ensuring your team has the tools it needs for unparalleled customer experiences.
Seasonal scalability and expert planning
Unlock scalability with our customizable options. Collaborate with our experts to preplan for seasonal volume changes, determine the ideal number of ports/licenses, and seamlessly adapt your IVR for holidays, ensuring your contact center is always aligned with your evolving business needs.