Trusted Partner for Federal & Public Sector Communication Solutions
Frontline Group delivers scalable, compliant, and people-first communication services that help agencies better connect with and serve their communities.
Federal Mission & Capabilities
Learn how Frontline Group supports agencies with scalable, people-first communication solutions that align with federal values and public service goals.
Compliance You Can Trust
We meet rigorous federal standards, including accessibility, cybersecurity readiness, and procurement registration requirements.
Procurement-Ready Documents
Quickly access our capability statement, registrations, and other procurement-ready materials to streamline your vendor evaluation process.
Explore Our Federal Solutions
Discover how we help agencies with more agents when you need them, implementation support, and software management services.
Our Mission
At Frontline Group, our mission is to serve as a trusted extension of public agencies, delivering responsive, people-first communication solutions that help government entities better connect with and support the communities they serve. We understand that every interaction with the public reflects the integrity and values of the agency behind it. That’s why we’re committed to delivering high-quality, scalable support rooted in transparency, equity, and empathy. Whether it’s through call center services, virtual assistance, case intake, or digital outreach, we build tailored solutions that align with federal compliance standards and reflect the unique needs of diverse populations. Our team proudly supports government missions by increasing accessibility, reducing service bottlenecks, and ensuring every constituent feels seen, heard, and supported because public trust begins at the frontline.
Federal Capabilities & Mission Alignment
Frontline Group partners with federal agencies to deliver responsive, people-first communication solutions that strengthen public engagement and service delivery. Our scalable capabilities are tailored to agency missions, compliance standards, and the diverse needs of the communities you serve.
Call Center Services for Federal Agencies
We provide scalable inbound and outbound call center solutions for constituent inquiries, public program assistance, and agency communications. Our agents are trained to handle sensitive information and follow federal compliance protocols.
Virtual Assistance & Administrative Support
From scheduling and records management to program coordination, our virtual assistants help agencies maintain efficiency without adding internal headcount.
Case Intake & Processing
Streamline workflows with secure, compliant case intake services that reduce bottlenecks and improve turnaround times for public requests.
Digital Outreach & Engagement
Leverage our tools and expertise to connect with diverse communities through digital channels, ensuring timely and accessible communication.
Compliance & Certifications
Federal agencies require partners who meet strict compliance and security standards. Frontline Group is committed to aligning with federal regulations and best practices to ensure secure, accessible, and dependable service delivery.
Federal Compliance Standards
We operate in accordance with applicable federal requirements, ensuring our solutions meet the highest standards for security, accessibility, and accountability.
Accessibility & Section 508
Our communication solutions are designed to meet accessibility standards, ensuring all constituents can access the information and support they need.
Cybersecurity Readiness
We follow industry-recognized security protocols to protect sensitive information and maintain operational integrity.
Procurement-Ready Registrations
NAICS Codes
Our NAICS codes cover a range of communication, administrative, and support services for federal agencies.
561422/21 – Telemarketing Bureaus and Other Contact Centers
541513 – Computer Facilities Management Services
561320 – Temporary Help Services
Capability Statement & Resources
We make it easy for contracting officers and procurement teams to access the information they need. Our capability statement and supporting resources outline our qualifications, compliance posture, and readiness to deliver high-quality communication services for federal agencies.
Capability Statement – View/Download PDF
Frontline Group's Federal Solutions
Our federal solutions are designed to give agencies the people, expertise, and tools they need to operate more effectively, all while meeting strict compliance and service standards.
More Agents When You Need Them
Quickly scale your team with trained, compliant agents ready to support your agency’s mission. Whether you need help during peak demand or for long-term programs, we provide the staffing flexibility to keep operations running smoothly.
Implementation Support
From initial planning to full rollout, our team ensures your communication systems and workflows are set up for success. We guide you through every step to align processes with your agency’s goals and compliance requirements.
Managing Your Software & Tools
We help you get the most from your existing technology by managing your communication platforms, workflows, and integrations. Our team ensures your systems run smoothly so you can focus on serving the public.
Certifications
Our Experience With InformUSA
Frontline Call Center has extensive experience supporting 211 callers seeking critical community resources. Through our partnership with InformUSA standards, our agents are trained to navigate complex taxonomies and connect callers quickly to accurate information. We understand the unique challenges that come with 211 support, including empathy-driven communication, handling high-stress situations, and ensuring resource referrals are current and reliable. Our team is adept at balancing compassionate service with the operational precision required to meet compliance standards, while consistently delivering a positive caller experience.
Schedule a Consultation With Our Federal Sales Team
Let's create an outsourced solution that works for you
Every business is different, that’s why all of our solutions are custom built for you. Let’s chat and see how we can help improve your contact center.