From analysis and expert recommendations to implementation and ongoing success, Frontline Group partners with you every step of the way.
Understanding your unique customer experience landscape to identify opportunities for growth.
Expert recommendations tailored to your business, backed by industry-leading insights.
Quick deployment and comprehensive training for your team’s confidence.
Ongoing education, resources, and guidance to keep you ahead.
Every successful journey starts with understanding where you are. We begin by analyzing your current customer experience landscape and identifying opportunities for improvement and innovation. With a boutique-style approach, Frontline Group digs deep into your business, from operations to customer touchpoints, ensuring we have a complete view of your needs and goals.
Armed with insights from our analysis, we guide you toward the ideal platform for your needs. With strategic partnerships with NICE, Zoom, and Five9, our recommendations are always data- driven and customized. As consultants, we ensure that the platform we recommend aligns with your objectives, so your customer service solution truly supports your business success.
Once the right solution is chosen, we take pride in executing a streamlined implementation process that gets your platform operational in as little as 45 days. But speed is only part of our promise; we go beyond simple deployment by ensuring your team feels equipped and confident in using their new system. Our implementation specialists work closely with you to tailor the process to your needs, guaranteeing a smooth transition.
Our commitment doesn’t end after implementation. Through our managed services, Frontline Group remains a steadfast partner, providing ongoing support, education, and resources to keep your customer service operations running smoothly. From proactive monitoring to training updates, we’re here to help your team adapt to changes and excel in their roles. With Frontline’s managed services, you gain a partner dedicated to your sustained success.
Tailored to your business, our solutions offer custom integrations and scalable planning. Let’s discuss optimizing your contact center for lasting improvement.
Our team expertly manages a wide range of client interactions, including inbound phone support, chat, and email, catering to a diverse clientele. We take pride in our distinct culture, fostering a collaborative and welcoming atmosphere that emphasizes teamwork.
Frontline Group is on the lookout for talented individuals to provide top-notch customer support across diverse sectors. Our team is dynamic, creative, and committed to excellence. Join us in our mission to deliver outstanding service in retail to technical support.
Every business is different, that’s why all of our solutions are custom-built for you. Let’s chat and see how we can help improve your contact center.