Cloud Implementation and Managed Services for Business

Managed Services for Businesses on the Move

The fast-paced business landscape is ever changing. Staying nimble and ahead of those changes is what separates success from failure. This is where Frontline can help. Leveraging our depth and expertise, across the contact center ecosystem can give you confidence in supporting all aspects of your unique customer operations. Our complement of managed services starts with support for Nice-inContact’s services platform, Frontline Customer Care packages, and include BPO services for best-in-class technology support and outcome-based operations.

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SaaS, Cloud Platform Expertise

Frontline Services Implementation managers are experts in working with your SaaS and Cloud Products. Our development team can create middleware that ensures that you have all of your cloud and internal systems working in tandem. We are integration leaders and have experience working with multiple formats to ensure that your platform provides the solution that you need for your team to work in the most efficient way possible.

Frontline Customer Care Packages

Plus Multichannel Platform Support Response/Resolution 24×7 availability for any case response 8AM-4PM PT resolution business hours Designated Account Care Manager Account Management Engagement Professional Services On-Demand Yearly Up to 4 hrs/mo Discount Rate PLUS Guaranteed Business Review Premier Multichannel Platform Support PREMIER Guaranteed Priority 24×7 availability for any case response Response/Resolution 8AM-4PM PT resolution business hours Designated Account Care Manager Up to 8 hrs/mo Account Management Engagement Professional Services On-Demand Deep Discount Rate Twice-Yearly Business Review Enterprise ENTERPRISE Multichannel Platform Support Guaranteed Highest Priority 24×7 availability for any case response Response/Resolution 8AM-4PM PT resolution business hours Designated Account Care Manager Up to 12 hrs/mo Account Management Engagement Professional Services On-Demand Deepest Discount Rate Quarterly Business Review P PLUS PREMIER The Plus Package is the best solution to provide your internal team backup support and advise in managing your platform. The Premier Package is a perfect is a perfect solution for the team looking for dedicated guidance and advocacy in platform optimization. ENTERPRISE The Enterprise Package provides the hours needed to support a team of 100+ agents and ensures your platform helps achieve your business objectives. E View Package View Package View Package