Frontline Group delivers scalable, compliant, and people-first communication services that help agencies better connect with and serve their communities.
Learn how Frontline Group supports agencies with scalable, people-first communication solutions that align with federal values and public service goals.
We meet rigorous federal standards, including accessibility, cybersecurity readiness, and procurement registration requirements.
Quickly access our capability statement, registrations, and other procurement-ready materials to streamline your vendor evaluation process.
Discover how we help agencies with more agents when you need them, implementation support, and software management services.
At Frontline Group, our mission is to serve as a trusted extension of public agencies, delivering responsive, people-first communication solutions that help government entities better connect with and support the communities they serve. We understand that every interaction with the public reflects the integrity and values of the agency behind it. That’s why we’re committed to delivering high-quality, scalable support rooted in transparency, equity, and empathy. Whether it’s through call center services, virtual assistance, case intake, or digital outreach, we build tailored solutions that align with federal compliance standards and reflect the unique needs of diverse populations. Our team proudly supports government missions by increasing accessibility, reducing service bottlenecks, and ensuring every constituent feels seen, heard, and supported because public trust begins at the frontline.
Frontline Group partners with federal agencies to deliver responsive, people-first communication solutions that strengthen public engagement and service delivery. Our scalable capabilities are tailored to agency missions, compliance standards, and the diverse needs of the communities you serve.
Federal agencies require partners who meet strict compliance and security standards. Frontline Group is committed to aligning with federal regulations and best practices to ensure secure, accessible, and dependable service delivery.
We make it easy for contracting officers and procurement teams to access the information they need. Our capability statement and supporting resources outline our qualifications, compliance posture, and readiness to deliver high-quality communication services for federal agencies.
Capability Statement – View/Download PDF
Our federal solutions are designed to give agencies the people, expertise, and tools they need to operate more effectively, all while meeting strict compliance and service standards.
Frontline Call Center has extensive experience supporting 211 callers seeking critical community resources. Through our partnership with InformUSA standards, our agents are trained to navigate complex taxonomies and connect callers quickly to accurate information. We understand the unique challenges that come with 211 support, including empathy-driven communication, handling high-stress situations, and ensuring resource referrals are current and reliable. Our team is adept at balancing compassionate service with the operational precision required to meet compliance standards, while consistently delivering a positive caller experience.
Every business is different, that’s why all of our solutions are custom built for you. Let’s chat and see how we can help improve your contact center.