Optimize Your Contact Center with Tailored Managed Services

Optimize your platform with Frontline Group’s Managed Services, offering expert support and custom solutions. Ensure compliance and scalability with transparent reporting tailored to your business needs.

Silver

For your internal team's backup support and advice in managing your platform

Includes
  • Multichannel Platform Support
  • Guaranteed Response/Resolution
  • 4 hours per month with a Designated Account Manager
Most Popular

Gold

For the team looking for dedicated guidance and advocacy

Includes
  • Multichannel Platform Support
  • Higher Priority Response/Resolution
  • 8 hours per month with a Designated Account Manager
Platinum

For the team of 100+ agents and ensuring your platform achieves business objectives

Includes
  • Multichannel Platform Support
  • Highest Priority Response/Resolution
  • 25 hours per month with a Designated Account Manager
features & benefits

Trained Support to Optimize Your Platform

Highlight our highly trained support team, dedicated to optimizing client platforms, ensuring peak performance and efficiency.

Sub-Benefit

Emphasize our commitment to providing US-based customer service, ensuring high-quality interactions with customers.

features & benefits

Compliance

Emphasize our stringent adherence to industry regulations, ensuring that all managed services are delivered securely and in compliance with relevant standards.

Sub-Benefit

Emphasize our commitment to providing US-based customer service, ensuring high-quality interactions with customers.

features & benefits

Transparent and In-Depth Reporting

Showcase our commitment to providing transparent and detailed reporting, allowing clients to monitor and evaluate their platform’s performance with clarity.

Sub-Benefit

Emphasize our commitment to providing US-based customer service, ensuring high-quality interactions with customers.

features & benefits

Seasonal Scalability with Expert Planning

Explain our capability to scale services seasonally, supported by expert planning, ensuring clients have the necessary resources when demand fluctuates.

Sub-Benefit

Emphasize our commitment to providing US-based customer service, ensuring high-quality interactions with customers.

features & benefits

Custom Package Offerings

Detail our ability to create custom service packages tailored to meet the unique needs of each client, offering flexibility and control.

Sub-Benefit

Emphasize our commitment to providing US-based customer service, ensuring high-quality interactions with customers.

“At Conga we pride ourselves on creating a 5-star support experience…we’ve valued and appreciated the strong partnership with Frontline Group and the role they’ve played in helping ensure satisfaction of Conga customers.”

Customer Support Manager
Conga

“We have always been given high praise for our customer support and Frontline plays a significant role in this recognition. For over 10 years, Frontline has partnered with us to provide our customers with a highly responsive support experience 24/7/365.”

Daniel Hurtubise, Chief Product Officer
Thru

“We began our partnership with Frontline Group in 2008. They have provided us with outstanding customer service ever since. It was one of the best business decisions that we have ever made.”

Ron Thompson, President
American Fitness

front line group Customer Stories
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Let's create an outsourced agent solution that works for you

Every business is different, that’s why all of our solutions are custom built for you. Let’s chat and see how we can help improve your contact center.