Frontline Group
Frontline Group
Frontline Group
What to look for in a customer service partner
  • Frontline Group
  • Posted by Frontline Group
June 8, 2023
13 min read

What to look for in a customer service partner

By Frontline Group June 8, 2023In today's competitive business landscape, providing exceptional...

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Top 5 Duties of a Customer Service Representative
  • Frontline Group
  • Posted by Frontline Group
June 1, 2023
11 min read

Top 5 Duties of a Customer Service Representative

By Frontline Group June 1, 2023As a leading provider of inbound call...

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  • Frontline Group
  • Posted by Frontline Group
May 25, 2023
13 min read

How Good Customer Service Can Increase Customer Retention

By Frontline Group May 25, 2023Providing exceptional customer service is vital for...

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outbound call center vs inbound call center
  • Frontline Group
  • Posted by Frontline Group
January 25, 2023
16 min read

Inbound vs. Outbound Call Center: What's The Difference?

By Frontline Group January 25, 2023Call centers are essential for any business...

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how to handle angry customer in call center
  • Frontline Group
  • Posted by Frontline Group
January 16, 2023
16 min read

How To Handle An Angry Customer In A Call Center?

By Frontline Group January 16, 2023Customer service is the backbone of any...

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customer service call center headset
  • Frontline Group
  • Posted by Frontline Group
January 9, 2023
15 min read

Does My Business Need A Customer Service Call Center?

By Frontline Group January 9, 2023In today's fast-paced businesses, providing excellent customer...

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outsourcing customer service call center
  • Frontline Group
  • Posted by Frontline Group
January 5, 2023
15 min read

5 Reasons Outsourcing Customer Service Works for Business

By Frontline Group January 5, 2023Running a business can be challenging, and...

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get customer feedback
  • Frontline Group
  • Posted by Frontline Group
December 28, 2022
13 min read

4 Ways to Get Customer Feedback For Your Business

By Frontline Group December 28, 2022Customers are your most valuable asset -...

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call center representative helping customer success
  • Frontline Group
  • Posted by Frontline Group
December 20, 2022
13 min read

Call Center Success Stories

By Frontline Group December 20, 2022Customer service is an entirely different problem...

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marketing team planning inbound call center
  • Frontline Group
  • Posted by Frontline Group
December 12, 2022
13 min read

How Does an Inbound Call Center Improve Brand Value?

By Frontline Group December 12, 2022Your company's brand is the image people...

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